Q & A

How much will it cost to move?

Moving costs are based upon the actual items being removed. Additional services requested and/or required will result in additional cost. A Binding Estimate will enable you to know the exact cost of your move in advance, but you must tell the estimator precisely what you are moving. In either case, it is our policy to give you the most for your money.

How is payment made?

Payment is made at the time of delivery to the supervisor of the move. Accepted forms of payment are cash, certified cheque or bank cheque.

Can items be left in furniture drawers?

Yes. Soft, light, non-breakables can remain in the furniture drawers. This includes clothing, linens, pillows, blankets, etc. You must remove items that are heavy, fragile, or of high value.

How much notice is required for my removal?

Generally, two weeks notice is sufficient to reserve the specific date of your choice. Often moves can be done on short notice as well.

When is the peak period for movers?

The summer months are the busiest, primarily because children are out of school. Also, the last week of any month is usually the busiest time of the month. Try to avoid these peak periods if possible. Doing so may enable you to move at a lower cost.

What if there is loss or damage?

No matter how much care is taken mishaps can occur. We therefore recommend and offer insurance to all our clients.

How do I book my removal?

You can simply fill out our online booking form or make a phone call. Just call our office and one of our office staff can take your date reservation. We will ask for delivery address and destination contact phone number. If you would prefer to speak to your estimator, simply leave a message for him and he will call you back.

What makes Moves different or better than the rest?

To begin with, Moves is not a franchise. You are dealing directly with the same person from day one. Because of this, our company will provide the estimate, and our own fleet of vehicles do the move. Our service is more efficient and our price is competitive. We take extra care of your possessions, door to door. You get straight answers to all your questions about your move anytime you ask. We are concerned about your possessions as you are.